How much is delivery?
Delivery is FREE on every item we stock!
How long will my order take?
Unlike our competitors – every item on our website shows the estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date. We always try to deliver your items as quickly as possible!
When do you deliver?
Deliveries can only be made during working hours, Monday to Friday and we cannot always provide an exact date at the time of ordering. For furniture items, you will usually receive a phone call a 1-2 days before delivery. If you want to know when your order will arrive, you can email our Customer Service team at firstname.lastname@example.org or call on 0844 248 7001.
Where do you deliver?
We can only deliver items within the UK. FREE delivery applies to addresses within UK Mainland, and for the majority of items delivery is also free to the Highlands of Scotland. If there are any issues we will contact you as soon as possible once your order is placed. If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at email@example.com or call on 0844 248 7001. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. If delivery is to another floor, an optional installation fee will apply, which can be selected in the basket once the products have been added. If this option is not available, please do not hesitate to call our sales staff on 0844 248 7001 as we can usually get you a price for this.
Problems with deliveries
We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to firstname.lastname@example.org or call 0844 248 7001 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.